I’m João Cardoso, CEO of the Litocar Group. Since our founding in 1982, in Figueira da Foz, we have had an exciting journey in the automotive sector, always focusing on quality and customer satisfaction. Today, I am pleased to share with you a strategic alliance. We are proud to be pioneers in the adoption of AI-based conversational solutions in Portugal.
A new era of excellence and automation
Since the arrival of Aivora Solutions in 2023, we have been immersed in a collaboration that promises to radically transform the way we interact with our customers. Aivora is a leader in conversational AI solutions in the automotive sector, and together we are laying the foundations for a new era of excellence and digitalization.
Our vision is clear: we work tirelessly to revolutionize the way our customers interact with us, providing them with a more efficient and personalized service. Our goal is to use the power of conversational AI to drive sales, increase customer satisfaction and reduce costs by automating processes.
Promising results
At this early stage of our collaboration with Aivora, we are already seeing promising results. We are committed to elevating the customer experience through automation and cutting-edge technology. We were able to significantly increase the productivity of our sales teams and answer calls outside normal working hours.
«We were able to significantly increase the productivity of our sales teams and answer calls outside normal working hours»
”Aivora not only improved the efficiency of our commercial teams, but also allowed telephone support outside the normal opening hours of our concessions, generating important information about our customers’ needs. This partnership has allowed us to raise our service standards and offer a more rewarding experience to each customer who trusts us.”
Conclusions
Our collaboration with Aivora is much more than a simple alliance, it is a bold step towards the future of the automotive sector in Portugal and beyond. Together, we’ve set new standards for excellence and customer service, and we’re excited about what’s yet to come.
Be part of this exciting transformation in the automotive industry, and discover how conversational AI is changing the way we connect with our customers.
